PosPug

You cook. PosPug takes the orders. 你專心煮，落單交給 PosPug。

A point of sale for small restaurants in Hong Kong. Customers order from a QR code, pay at the counter, and the kitchen sees only what to cook. 為香港小型食肆而設的 POS。顧客掃描 QR code 點餐，在櫃檯付款，廚房只會看到需要製作的訂單。

See how it works了解運作流程 Contact us聯絡我們

The customer's phone and the kitchen screen, shown with sample dishes and prices. 顧客手機及廚房屏幕畫面，菜式及價錢僅為示範。

From scan to pickup in four steps.由掃描到取餐，四個步驟。

  1. Scan and order掃描點餐

    Customers use their own phone. There is no app to install.顧客用自己的手機點餐，毋須安裝程式。

  2. Pay at the counter櫃檯付款

    Staff tap the order once and the amount appears on the payment terminal.員工點選訂單，金額便會顯示在付款機上。

  3. Cook製作

    Only paid orders reach the kitchen screen, in Chinese or Thai.只有已付款的訂單才會出現在廚房屏幕，可選中文或泰文。

  4. Collect取餐

    The customer's phone shows 可取餐 when the food is ready.餐點完成後，顧客手機會顯示「可取餐」。

Made for the way a small kitchen works.配合小型廚房的實際運作。

One menu, multiple languages一份餐牌，多種語言

Each restaurant chooses its own languages. Customers read the menu in theirs, and the kitchen reads the same order in its own.每間食肆可自訂語言。顧客以自己的語言瀏覽餐牌，廚房則以慣用的語言閱讀同一張訂單。

  • An ordering site designed for each restaurant, not a template為每間食肆獨立設計點餐網站，而非套用範本
  • Options, sizes and add-ons, such as a drink for $10 with a main支援選項、份量及加配，例如主食加 $10 配飲品
  • Add a language by name, and keep it hidden until it is translated可自行新增語言，翻譯完成前可先隱藏
  • Missing translations fall back to the main language, never a blank缺少翻譯時自動顯示主要語言，不會留空

The owner changes the menu, not a developer東主自己改餐牌，毋須找開發人員

Prices, photos, sold-out items, opening hours, staff and refunds are all handled in the browser.價錢、相片、售罄、營業時間、員工及退款，全部可在瀏覽器內處理。

  • Edits stay in a draft until you publish, and old versions can be restored修改先存為草稿，發佈後才生效，亦可還原舊版本
  • Sold-out switches take effect immediately售罄開關即時生效
  • Sales reports compare today with the same weekday last week銷售報表會與上星期同一日比較
Planned, through official partner APIs計劃中，透過官方合作夥伴 API

Every channel, one kitchen queue.所有渠道，同一條廚房隊列。

A small kitchen should not need one tablet per delivery app. PosPug is being built to bring delivery platform orders onto the same screen as in-store orders. 小型廚房不應該每個外賣平台都要多放一部平板。PosPug 正計劃把外賣平台的訂單，與店內訂單放在同一個畫面。

  • In-store QR店內 QR 點餐Built已完成
  • Counter orders櫃檯代客落單In progress進行中
  • Delivery platforms外賣平台Planned計劃中
One queue同一條隊列
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Kitchen screen廚房屏幕 Status goes back to each platform when staff tap 完成員工按「完成」時，狀態會回傳各平台

Pause one dish everywhere一次過暫停個別菜式

Mark a dish sold out in PosPug and it stops selling in store and on every delivery platform together.在 PosPug 把菜式設為售罄，店內及所有外賣平台會同時停售。

Close the shop with one switch一個開關暫停營業

The pause button on the kitchen screen stops new orders on every channel, and reopens them together.廚房屏幕的暫停接單按鈕，可同時暫停及恢復所有渠道的新訂單。

PosPug connects only through each platform's official partner programme, with access authorised by the restaurant. It does not scrape merchant portals or apps. PosPug 只會透過各平台的官方合作夥伴計劃對接，並由食肆授權存取；不會擷取商戶後台或應用程式的資料。

Six rules the system does not break.系統絕不違反的六項原則。

  • Paid before cooked先付款，後製作

    An order reaches the kitchen only after payment is confirmed.訂單必須確認付款後，才會進入廚房。

  • The payment provider decides以支付機構的紀錄為準

    PosPug checks the status and the amount with the provider before marking anything paid.PosPug 會向支付機構核對狀態及金額，才標記為已付款。

  • Prices come from the server價錢由伺服器計算

    Every order is re-priced on the server, never by the customer's browser.每張訂單都由伺服器重新計價，不會由顧客的瀏覽器決定。

  • Restaurants are kept apart食肆資料互相隔離

    Each restaurant's data is separated in the app and again inside the database.每間食肆的資料在應用程式及資料庫兩個層面分隔。

  • No card details stored不儲存信用卡資料

    Cards are read by the payment terminal. PosPug keeps the last four digits at most.信用卡由付款機讀取，PosPug 最多只保留卡號最後四位。

  • Staff actions are recorded員工操作均有紀錄

    Refunds, pauses, exports and menu changes are logged with who and when.退款、暫停接單、匯出及餐牌修改，均會記錄操作人及時間。

Talk to the team behind PosPug.聯絡 PosPug 團隊。

For integration partners, payment providers and restaurants in Hong Kong.歡迎對接夥伴、支付機構及香港食肆查詢。

inquiry@pospug.com